Frequently Asked Questions

General Questions

What do I need to do to schedule my event?

Please call our office at (850) 785-4034 to make a reservation. You will need to know your event date, time of event, and which items you would like to reserve. A 50% deposit will be required to hold and guarantee your delivery. The balance is due 1 week prior to your event.

What kind of payment do you accept?

We accept cash, local checks with identification, Visa, Mastercard, Discover, and American Express.

When will you arrive at my event?

We arrive 30-45 minutes before your event to set up. Each inflatable requires about 10 minutes to setup. Exception water rides with pool and Dunk Tank requiring 30 minutes. Our goal is to be set up 15 minutes before your scheduled event.

When will you return after my event?

We will return 10-15 minutes after your event to break down the equipment unless other arrangements have been made. Due to scheduling of multiple parties each day you will not be able to extend your party the day of the event - so make sure you reserve the time in advanced.

Is my deposit refundable?

We require a 50% non refundable deposit to reserve and guaranteed your delivery.

What about bad weather?

No one plans on bad weather. If the day of your event arrives with bad weather you must call at least 2 hours prior to your event time and we will happily reschedule your event or refund your deposit. If you have not called about the rainybad weather and we are in route or have delivered your party you are responsible for full payment.
We pay close attention to the weather as well and if we feel bad weather is in the forecast we will give you a call - but it is ultimately the customers responsibility to contact our staff in the case of bad weather.

What if I have a problem during my event?

Please call our office. If you are calling after office hours an on-call telephone number is available on our answering machine. This is an emergency number only we cannot book equipment or quote prices at this number. This number is for our customers who need immediate assistance from our staff on the day of their event.

About Us

What are your hours?

Our office is open Monday through Friday 8am - 5pm to answer your questions and schedule your event.
We deliver equipment at your requested times 24/7. If you are partying so are we! Extra charges may apply to event held after 10pm at night and beginning before 8am.

Where are you located, and is there parking?

We are located at 2808 Hwy 77. we are 1 mile north of the mall behind Nextel (Kelli Wireless). You are welcome to come and see our catalog and meet us in person during office hours. Many of our wedding rentals are available for your inspection in our showroom.
There is plenty of parking, although some days you will find our inflatables in the parking lot being cleaned and dried. Just park around them and come on in!

Are there any former clients I can contact about your services?

We have hundreds of happy customers who would be happy to give us a recemendation. After all, we keep their kids happy and our brides are much relieved that we have been reliable on their very special day. We are happy to give you several contacts for references. Please call our office at 785-4034 and ask for a referral specific to your event type.